PRIVACY POLICY

Last Updated: January 2026.
This Privacy Policy describes how Equilibria (“we,” “us,” “our”) collects, uses, and shares information when you visit www.equilibria-counseling.com (the “Site”).

1. Important Note About Health Information / HIPAA

This Privacy Policy applies to information collected through the Site (such as basic contact requests and website usage data).

If you become a client/patient of Equilibria and Equilibria is a HIPAA-covered provider, your Protected Health Information (PHI) is governed by Equilibria’s Notice of Privacy Practices (NPP) and applicable law. The NPP may provide different or additional privacy rights and obligations than this Site Privacy Policy.

2. Information We Collect

A) Information you provide. You may provide information when you:

  • submit a contact form,

  • request an appointment/consultation,

  • subscribe to updates (if offered),

  • or otherwise communicate with us.

This may include your name, email address, phone number, and the content of your message. Please avoid including sensitive personal or health details in web forms or emails unless specifically requested through a secure method.

B) Information collected automatically. When you visit the Site, we (and service providers) may automatically collect:

  • IP address

  • device type and browser type

  • pages viewed, links clicked, time spent on pages

  • referral/exit pages

  • approximate location (city/state level)

C) Cookies and similar technologies: We may use cookies, pixels, and similar technologies to operate the Site and understand how it’s used. You can control cookies through your browser settings and, where available, cookie preference tools.

3. How We Use Information

We may use the information we collect to:

  • respond to inquiries and provide customer support

  • schedule or coordinate consultations/appointments

  • operate, maintain, and improve the Site

  • analyze Site usage and performance

  • protect against fraud, misuse, or security threats

  • comply with legal obligations

If the Site includes an email list, we will send marketing emails only if you opt in, and you can unsubscribe at any time.

4. How We Share Information

We do not sell your personal information in the ordinary sense.

We may share information with:

  • Service providers who help operate the Site and business (e.g., website hosting, form delivery, analytics, email services)

  • Legal and compliance parties if required by law, subpoena, or to protect rights/safety

  • Business transfers if we undergo a merger, acquisition, or sale of assets (information may transfer as part of that transaction)

Service providers are permitted to use information only to perform services for us.

5. Squarespace (Website Platform)

Our Site is hosted on Squarespace. Squarespace may process certain information (including via cookies, logs, and embedded services) to provide website functionality and analytics. Your interactions with the Site may be processed by Squarespace consistent with their policies.

6. Data Retention

We retain information collected through the Site only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Security

We use reasonable safeguards designed to protect information. However, no website or internet transmission is fully secure. We cannot guarantee absolute security.

8. Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through the Site, contact us so we can address it.

9. Your Choices and Rights

Depending on your location, you may have rights to request access to, correction of, or deletion of certain personal information. You can also:

  • opt out of marketing emails (if offered) by using the unsubscribe link

  • control cookies via browser settings

To make a privacy request, contact us at: www.equilibria-counseling.com/contact with “Privacy Request” in the subject line.

10. Third-Party Links

The Site may contain links to third-party websites (e.g., maps, social platforms). We are not responsible for their privacy practices. Please review their policies directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates are effective when posted, and the “Last Updated” date will change.

12. Contact

Equilibria Website: www.equilibria-counseling.com/contact